What Clients Think of Our Work

At Legacy Plumbing, we value our customers’ opinion.  A company is nothing without great references!  Read below for some of our recent customers’ comments:

Very honest and professional
Qing Z., Plano TX, August 20, 2012
I love Legacy Plumbing’s service. Very honest and professional. To fix my drain line, Matthew had to open the outside wall. He did an excellent job to keep all breaks in good shape. it saves a lot money from buying the new breaks… I would highly recommend Legacy Plumbing.

I was so impressed, I called them back a few months later
Steven G., Plano TX, August 4, 2010
I called Legacy to replace a cracked toilet. They were excellent in every regard: courteous, helpful (recommended quality toilets), effeicient, and very neat.
They did extra work, in my judgment, for no extra charge, by leveling the drain pipe with the floor – a common construction defect resulting in a cracked commode (bolted too tightly), or a wobbly commode (too loose).

At first I called them for the cracked toilet, but I was so impressed, I called them back a few months later to replace the other two. Excellent both times.

Legacy Plumbing exceeded my expectation.
Mike H., Frisco TX, July 31, 2012
Legacy Plumbing exceeded my expectation. Another plumber, who was highly recommended, came to the house and provided a quote on a problem we were having. I called Legacy plumbing for a second estimate for a very expensive job. They diagnosed the problem completely in a different manner. Saved me $1000. They were fast, friendly, and 6 months later still satisfied. I have recommended them twice to friends and they too have been completely satisfied.

Sign me up for the Mike and Matt/Legacy Plumbing fan club.
Vicki D., Frisco TX, July 21, 2012
Late Wednesday, I requested a contact via Angie’s List to replace two 12 year-old hot water heaters located in the attic. Early Thursday morning I received an email with an estimate. (By the way, email is always my preferred method of communication, but this is the first vendor that actually emailed instead of called!) By Thursday afternoon I had an appointment scheduled for Saturday between 10-12. They called about 10:30 to say they were on the way. The job was completed in about 2.5 hours and at a cost that was less than another bid I received. Mike and Matt, the two technicians, were punctual, professional, neat and extremely nice to work with… not sure I would have been as friendly considering the 100+ degree weather and working in an attic that was considerably “warmer”.

Sign me up for the Mike and Matt/Legacy Plumbing fan club. I will be using them again. Great service!

I highly recommend Legacy Plumbing.
Carol O., Plano TX, June 28, 2012
The owner gave me an estimate over the phone, what the price would be, and the day and time they would be able to come out and do the work. The plumber who came out to do the work, Mike, was on time and did outstanding work. He was very professional and gave me very helpful tips on keeping the pipes unclogged. I highly recommend Legacy Plumbing and would not call any other plumbing company but Legacy Plumbing.

2nd time we’ve hired Legacy Plumbing.
Jennifer M, Plano TX, June 25, 2012
This is the 2nd time we’ve hired Legacy Plumbing, and we can’t say enough good things about Theron and Wayne. We wish every contractor ran their business like this.

They were prompt, neat, and efficient.
Jane M Frisco, TX, June 7, 2012
These folks were great. They did a great job replacing my water heaters. They were prompt, neat, and efficient. They were helpful when I asked their advice on other plumbing projects. I will definitely use them for all my plumbing needs and refer them to neighbors and friends.

They are now our plumbers for life.
Eric G., Murphy TX, May 26, 2012
They were fantastic. I called several places for “ball park” estimates. Legacy immediately called me back…once with the office assistant with an estimate and again with the expert plumber for a concrete quote – they were the same. They were very upfront, honest and extremely friendly and the best price. (plus the Angie’s Discount…that was an extra bonus!) They were able to come out and replace our two hot water heaters that next Saturday…which worked out well for our busy schedules. Our plumber, Matt, was absolutely fantastic – just like I had read on Angie’s list. He explained every bit of what he was doing and helpful pointers, etc.

Unfortunately, we’ve had MANY issues w/ our plumbing and several thousand dollars later. So we’ve had a lot of other plumbers at our house and we’ve been EXTREMELY disappointed with all of them….lying, bait and switch, etc. Hence, our joining Angie’s List. Legacy Plumbers were absolutely fantastic!!! I could not recommend them enough. They are now our plumbers for life.

Maria T., Plano, TX, May 21, 2012
Hard to please husband was satisfied with the work.
I called Legacy Plumbing because there was a leaky faucet in my backyard. The man was very nice and quoted me two prices as soon as I told him what the problem was. He showed up promptly and My husband is the MOST DIFFICULT to please. I cannot believe that my husband actually called me after he left and told me how satisfied he was with the work done. I think that says it all.

We would definitely use them again and would recommend them to anyone
Cheryl C., Plano, TX April 12, 2012
We needed a new hot water heater after the pilot light on the existing one refused to stay lit. A couple of the companies we had in to try to repair it failed to diagnose the problem nor did they correct it. We chose Legacy Plumbing out of the 3 contractors interviewed because of the brand they carried, their price and their knowledge and professionalism during the initial interview. They answered all of our many questions and obtained all of the necessary permits. The installation went very smoothly, and their installers were punctual, courteous and efficient. We would definitely use them again and would recommend them to anyone who asked for a good plumbing company.

For the first time in 20+ years I have someone I can honestly recommend and trust!
Laurie S., Plano TX April 6, 2012
Wayne and Larry arrived on time and went through the list of items I wanted to address, gave me what I considered to be excellent estimates and then began diagnosing the water pressure situation. I had previously paid for another company to do this and they found no leak or explanation for the dwindling pressure and noise we heard, so I had my fingers crossed that Legacy Plumbing would do a much better job of problem solving. Within minutes Wayne identified that the problem was the city’s line into our main and asked me to call the city right away. The city responded very quickly and Wayne was able to tell them what he discovered and the city is out fixing that issue right now at no cost to me!

Words cannot express how wonderful it feels to have finally found this company and these honest men with true plumbing experience and most of all integrity. Wayne and Larry quickly addressed all my other maintenance issues and they left everything clean. They explained what they were doing, answered my questions, and offered helpful advice. We will be replacing our hot water heaters very soon and I WILL DEFINITELY BE CALLING LEGACY PLUMBING! and I’m asking for Wayne again. For the first time in 20+ years I have someone I can honestly recommend and trust! My thanks to Legacy Plumbing and Wayne for being extraordinary!

Very professional and knowledgeable.
Steve T., Melissa, TX, March 23, 2012
They were very professional and knowledgeable. They thoroughly explained what was causing the problem with the drain. They were neat and cleaned up well after themselves.

I will be recommending your company to everyone I know!
Deanna O., Plano, TX March 22, 2012
Wayne was extremely knowledgeable and helpful. We had a leak, and instead of thinking up ways to charge us for unnecessary work, he told us his honest opinion which would not require a plumber.

We took his advice and fixed our outside window seals and masonry and are currently watching to see if this fixed the issue. Since we were a first time customer, the visit was free. Thank you Wayne, for being so friendly and honest –and for breaking the stereotype of your field. Finding an honest plumber is like finding a unicorn. I will be recommending your company to everyone I know!

Have Confidence in Hiring Legacy Plumbing!I Plan to use Legacy for all of my Future Plumbing Needs
Deborah – Feb 18, 2012
The well groomed and dressed young plumber arrived on time, and completed the repair in a timely, courteous, efficient and informative manner. While the repair was in progress Theron Young, the company’s owner, arrived to introduce himself and ensure that I was completely satisfied with the service, repair and cost. In sum, I have finally found a plumbing company with which I am totally satisfied in terms of service, cost and congeniality. I plan to use Legacy for all of my future plumbing needs and recommend it to my friends and neighbors. I was especially impressed with the owner taking a personal interest in the repair and taking the time to meet me.

Amanda T, Plano, TX – Feb 18, 2012
Legacy Plumbing is as good as it gets. They offer a fine balance of fair pricing with exceptional work and superior customer service. Theron is my top recommendation for any plumbing-related issue. They have earned my personal business for years, and continue to do so for the dear friends and customers with whom I share their name and number. Have confidence in hiring Legacy Plumbing!

Lived up to Their Reputation
Amy ‎ – Feb 17, 2012
I hired them today based on their reviews and I was impressed and they lived up to their reputation. They fixed 4 toilets and a leaky sink with professionalism, speed and a fair price.

Excellent experience from start to finish
Denise – Jan 30, 2012
Matt and his assistant came out promptly to install 2 water heaters. They were extremely professional and very easy to talk to. They also installed a recirculation pump for instant hot water and how nice it is not to wait 20 minutes for the water in the shower to get hot. $$$ savings yes. They are coming back to install a new garbage disposal tomorrow. Excellent experience from start to finish.

Legacy Plumbing Did Top Notch Work
Chris ‎ – Jan 27, 2012
I currently live an older house in Frisco, Legacy Plumbing has completed a couple of projects for me. My latest project started with a very friendly plumber (Matt) being very professional; going above and beyond explaining to me in plain English what needed to be done. Legacy Plumbing did top notch work, even the city inspector, commented how his job was made easy when inspecting their work.

Great service! Very recommended!Excellent Customer Service
Shelia S., Dallas, TX – Jan 18, 2012
I had a problem and they were very nice and came out a fixed the issue. Excellent customer service. Thank you. Thank you.

Jeff – Jan 12, 2012
Excellent phone skills—and information with calls to Legacy Plumbing. Very professional. Matt, Repair Specialist arrived at the appointed time and did an excellent job with providing information, and answering questions and installing the new gas water heater. He obtained the correct information from the City of Coppell for installing a new water heater. And gave me the city inspector’s name and number for the required inspection. This was completed the following week and hot water heater was of course found to be in compliance with the city standard/requirements. Great service! Very recommended!

Does Everything with Integrity
Jennifer ‎ – Nov 8, 2011
If you want a company who works hard, is very knowledgeable, and does everything with integrity, you’ve found the right company.

Estimate was 1/2 of Two Other Companies
Online Customer Testimonial – January 31, 2011
What can I say these guys were amazing!! Our estimate was 1/2 of two other companies, they showed up on time, explained everything and delivered on EVERYTHING they said they would do – I never had such a good experience. Wayne was my lead plumber and he was terrific! The drainpipe we needed to be repaired was below my driveway about 6 feet down. They located the broken pipe with some type of camera and were able to only place a small hole so to minimize the repairs required to the driveway. The tank-less heater was only one unit when the other company said we needed two. I would recommend these guys and will use them again!!

Extremely Pleased with this Company, Legacy Plumbing
Online Customer Testimonial – January 5, 2011
My first encounter was with the owner, Theron, who gave me a quote over the phone and then scheduled installation for the next day. He was very professional and informative, answered all my questions to my satisfaction. He also has his prices and products listed on his web site which I really appreciated as I was able to research his brand of water heaters, discovering that they are highly rated and helped me to make the decision to go with his company. Matt Lawrence did the actual installation. He did such a grea job; was very impressed that he was happy doing what he was doing. There are so many people that you just know that they are doing something just because they have to, not Matt. He took his time to explain what he was doing and why, cleaned up after himself and working alone, did the job in record time. He smiled all the time! During the installation, Theron, the owner, arrived to deliver a part. I didn’t even know he was here but he knocked on my door and just stated “I like to meet my customers” and thanked me for the business. This simple act of kindness will forever have me on his loyalty list! Extremely pleased with this company and thank you Angie’s list for this venue.

Emergency Gas Leak
Plano based, www.legacyplumbing.net
by PlanoTX at Citysearch
Our home had an emergency gas leak and Atmos Energy shut our gas off in the coldest of winters. In a panic, I called plumbers in Dallas, Plano and Frisco. After speaking with neighbors in Plano, I had numerous referrals about www.LegacyPlumbing.net I knew www.legacyplumbing.net had a great reputation, were family owned and operated and are located in Plano, TX. They are hands down fair and honest in pricing and the BEST plumbing organization to call. They immediately came to my rescue, discussed options, and tackled all issues within a 5 hour time frame. Based on performance he had my gas turned back on in under 24 hours. I found Legacy Plumbing in Plano, TX to be a Christian based, trustworthy, honest, professional organization www.legacyplumbing.net
I will continue to tell all my friends in Frisco, McKinney and Plano about www.legacyplumbing.net
Thank you, you saved our family in an emergency!!!

HIGHLY RECOMMENDED!!!‎‎
By Jose – Oct 27, 2009
Their professionalism combined with their competitive pricing makes them a true find! (That’s why I had to share my experience). If you have a plumbing problem- be glad that you found these guys. They’ll definitely take care of you (and not overcharge!) HIGHLY RECOMMENDED!

My Plumber Gave up – Legacy Plumbing Fixed It
By Amanda – Jun 23, 2009
My real estate agent referred me to a plumber who tried to install a new faucet and drain on my existing garden tub… After several attempts, that guy gave up, and stated that it just couldn’t be done with out a tear out. I called Legacy Plumbing, and I am happy to report that the problem has been solved by a REAL plumber! (It was done within an hour or so.) Thanks, Theron and Matt. You saved the day, and now I have your number on speed dial.‎

Efficient, Friendly, Great Workmanship‎‎
By CC – Mar 11, 2009
I had my garbage disposal replaced. I called to find out what kind of garbage disposal I should buy. The owner, Theron, told me what kind would be best and about how much it would cost. We bought in the evening. They were scheduled between 2-4pm. Matthew got here at 1:30 pm after calling ahead to let us know he would be early. Didn’t take him long to uninstall old one and re-install new one. I followed their website link from google. I found a 10% off coupon on their site which was cool too. I would use them again.‎

Professional, Responsive and Quick.‎‎
By Tim – Mar 6, 2009
I had a slab leak. They made it to my home within a few hours to assess the situation. Returned the next day at the time promised and didn’t waste any time getting the job done. I am new to the Plano area and glad I found a good plumber.‎

Honest, Clean Cut Plumber!‎‎
By Plano Resident – Apr 1, 2008
Theron, is honest, clean cut and will give you a honest fair, price. He was out to my home in 2 hours and fixed a problem left by Lowes after they installed a dish washer.

 

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