What Clients Think of Our Work

At Legacy Plumbing, we value our customers’ opinion.  A company is nothing without great references!  Read below for some of our recent customers’ comments:

I Plan to use Legacy for all of my Future Plumbing Needs
Deborah – Feb 18, 2012
The well groomed and dressed young plumber arrived on time, and completed the repair in a timely, courteous, efficient and informative manner. While the repair was in progress Theron Young, the company’s owner, arrived to introduce himself and ensure that I was completely satisfied with the service, repair and cost. In sum, I have finally found a plumbing company with which I am totally satisfied in terms of service, cost and congeniality. I plan to use Legacy for all of my future plumbing needs and recommend it to my friends and neighbors. I was especially impressed with the owner taking a personal interest in the repair and taking the time to meet me.

Have Confidence in Hiring Legacy Plumbing!
Amanda T, Plano, TX – Feb 18, 2012
Legacy Plumbing is as good as it gets. They offer a fine balance of fair pricing with exceptional work and superior customer service. Theron is my top recommendation for any plumbing-related issue. They have earned my personal business for years, and continue to do so for the dear friends and customers with whom I share their name and number. Have confidence in hiring Legacy Plumbing!

Lived up to Their Reputation
Amy ‎ – Feb 17, 2012
I hired them today based on their reviews and I was impressed and they lived up to their reputation. They fixed 4 toilets and a leaky sink with professionalism, speed and a fair price.

Excellent experience from start to finish
Denise – Jan 30, 2012
Matt and his assistant came out promptly to install 2 water heaters. They were extremely professional and very easy to talk to. They also installed a recirculation pump for instant hot water and how nice it is not to wait 20 minutes for the water in the shower to get hot. $$$ savings yes. They are coming back to install a new garbage disposal tomorrow. Excellent experience from start to finish.

Legacy Plumbing Did Top Notch Work
Chris ‎ – Jan 27, 2012
I currently live an older house in Frisco, Legacy Plumbing has completed a couple of projects for me. My latest project started with a very friendly plumber (Matt) being very professional; going above and beyond explaining to me in plain English what needed to be done. Legacy Plumbing did top notch work, even the city inspector, commented how his job was made easy when inspecting their work.

Excellent Customer Service
Shelia S., Dallas, TX – Jan 18, 2012
I had a problem and they were very nice and came out a fixed the issue. Excellent customer service. Thank you. Thank you.

Great service! Very recommended!
Jeff – Jan 12, 2012
Excellent phone skills—and information with calls to Legacy Plumbing. Very professional. Matt, Repair Specialist arrived at the appointed time and did an excellent job with providing information, and answering questions and installing the new gas water heater. He obtained the correct information from the City of Coppell for installing a new water heater. And gave me the city inspector’s name and number for the required inspection. This was completed the following week and hot water heater was of course found to be in compliance with the city standard/requirements. Great service! Very recommended!

Does Everything with Integrity
Jennifer ‎ – Nov 8, 2011
If you want a company who works hard, is very knowledgeable, and does everything with integrity, you’ve found the right company.

Excellent work!
D. DULONG DALLAS, TX – August 2011
We called Legacy Plumbing after the kitchen of our condo was flooded by a leak from the toilet in the upstairs bathroom. Legacy removed the old toilet and explained it hadn’t been properly installed. They said we needed sub flooring repair and recommended we get new tile flooring. After another contractor put in the new floor, Legacy promptly installed a new one-piece toilet. Excellent work! They provided an estimate beforehand and did not collect payment until the entire job was finished.

 

Excellent company, very professional and courteous employees.
T. Mohan, ALLEN, TX – August 23, 2011

Description Of Work:
Fixed break in my outside water main line between the house and city main at the street. Removed the damaged section and installed an entirely new section to correct the leak and bring the fittings up to current standard. Added a manual shut-off valve and piping sections made of materials that would not rupture if inadvertently frozen in the winter. Workmanship was of the highest quality.

Experienced a break in my outside water main. Called Legacy Plumbing, they arrived 2 hours earlier than scheduled and called in advance that they could come earlier. Both technicians (Matt & ?) were extremely friendly and professional. Were able to perform the necessary repairs very quickly and did an outstanding job in installing a latest technology pipe joint and included an additional manual shut-off valve to bring the entire fitting up to current standards. Technician walked me through a complete inspection of what they had done. Really excellent workmanship. Biggest shock was the low price as I had feared the worse and they offered an added discount which was totally unsolicited. Basically, Legacy Plumbing turned what my wife and I feared as a major ordeal as we had no water in the house and were able to remedy very quickly, painlessly at a surprisingly very low price. Excellent company, very professional and courteous employees. They would be the only choice for any plumbing work I would ever need in the future. Worthy of putting their magnet on my refridgerator.

VERY satisfied customer and will be recommending Legacy Plumbing to everyone I know
A. Haggard – May 26, 2011
I called Legacy to fix some leaky shower valves on a Wednesday afternoon. I was scheduled for 9-11AM the next morning. A very reasonable price range was quoted up front. The technician (Matt) called ahead of time and promptly arrived 30 minutes later at 10:00AM. His estimate of time to repair was 20 minutes. He finished in 25 minutes. The quality of repair was excellent. The service was excellent. The attitude was outstanding. The bill was within the range quoted and I was given a discount without asking (1st time service call). If you are searching for a plumber, STOP. You have found the only one you will ever need. I am a VERY satisfied customer and will be recommending Legacy Plumbing to everyone I know.

These guys really care about “Getting it Right”
Online Customer Testimonial – May 14, 2011
We had some problems with the new tankless water heater they installed but it wasn’t their fault. They worked hard to quickly resolve all issues and make us happy. Usually, when there are problems, contractors give you “the attitude” but not with Legacy. These guys really care about “getting it right” and understand customer service. I can’t ask for anything better than that.

It took Legacy Plumbing 15 minutes today to fix the problem!
FriesLover – April 20, 2011
Scout Plumbing came by yesterday and tried for TWO HOURS to unclog a drain and left without fixing the problem. It took Legacy Plumbing 15 minutes today to fix the problem! I really appreciate their promptness, reasonable pricing, and good service. Honest plumbing companies are hard to find.

Best Plumbing Professionals
Srinath ‎ – March 23, 2011
Best Plumbing Professionals – We had a chronic 10 year old issue with our plumbing.We had with the hot and cold water pipes crossed somewhere and we had no hot water anywhere.We called quite a good number of plumbers and spent a lot of money. But none of them seem to have the knowledge or professionalism needed to in solving a complex problem. We had almost given up, Our neighbors who had good experience with Legacy Plumbers referred them and I called them. It was Matt Lawrence and Theorn Young who exactly found the problem and gave a preview of what needs to be done, I felt confident that these are the right guys who knew exactly what they were talking.. The next time they came, they worked for 3 hours and solved all the issues. We are very happy with their work. Even their bill is quite reasonable and they left the job site quite clean. I would not hesitate to recommend them for any plumbing issues.These are true professionals. I give them 5 STARS

Patient and Honest
Stephanie S. Frisco Texas – March 30, 2011
My garbage disposal was stuck for a few days, and I called Legacy Plumbing off a home advertisement I received. The guy who answered was very friendly and told me my best bet was to hit the restart button located somewhere under the sink. He offered to walk me through it quickly so I wouldn’t have to pay someone to come out there if nothing was wrong. Pushing the button was simple and easy, but it’s not simple or easy to find someone who is patient or honest enough just to help you out. In case I have pipe problems in the future, I’m keeping this place in mind!

Honest About My Problem
CadesDad ‎ – Feb 16, 2011
Theron is a great guy, Legacy Plumbing came out to my house, and fixed my problem and was honest about my problem not needing to be replaced.

Estimate was 1/2 of Two Other Companies
Online Customer Testimonial – January 31, 2011
What can I say these guys were amazing!! Our estimate was 1/2 of two other companies, they showed up on time, explained everything and delivered on EVERYTHING they said they would do – I never had such a good experience. Wayne was my lead plumber and he was terrific! The drainpipe we needed to be repaired was below my driveway about 6 feet down. They located the broken pipe with some type of camera and were able to only place a small hole so to minimize the repairs required to the driveway. The tank-less heater was only one unit when the other company said we needed two. I would recommend these guys and will use them again!!

Extremely Pleased with this Company, Legacy Plumbing
Online Customer Testimonial – January 5, 2011
My first encounter was with the owner, Theron, who gave me a quote over the phone and then scheduled installation for the next day. He was very professional and informative, answered all my questions to my satisfaction. He also has his prices and products listed on his web site which I really appreciated as I was able to research his brand of water heaters, discovering that they are highly rated and helped me to make the decision to go with his company. Matt Lawrence did the actual installation. He did such a grea job; was very impressed that he was happy doing what he was doing. There are so many people that you just know that they are doing something just because they have to, not Matt. He took his time to explain what he was doing and why, cleaned up after himself and working alone, did the job in record time. He smiled all the time! During the installation, Theron, the owner, arrived to deliver a part. I didn’t even know he was here but he knocked on my door and just stated “I like to meet my customers” and thanked me for the business. This simple act of kindness will forever have me on his loyalty list! Extremely pleased with this company and thank you Angie’s list for this venue.

Emergency Gas Leak
Plano based, www.legacyplumbing.net
by PlanoTX at Citysearch
Our home had an emergency gas leak and Atmos Energy shut our gas off in the coldest of winters. In a panic, I called plumbers in Dallas, Plano and Frisco. After speaking with neighbors in Plano, I had numerous referrals about www.LegacyPlumbing.net I knew www.legacyplumbing.net had a great reputation, were family owned and operated and are located in Plano, TX. They are hands down fair and honest in pricing and the BEST plumbing organization to call. They immediately came to my rescue, discussed options, and tackled all issues within a 5 hour time frame. Based on performance he had my gas turned back on in under 24 hours. I found Legacy Plumbing in Plano, TX to be a Christian based, trustworthy, honest, professional organization www.legacyplumbing.net
I will continue to tell all my friends in Frisco, McKinney and Plano about www.legacyplumbing.net
Thank you, you saved our family in an emergency!!!

HIGHLY RECOMMENDED!!!‎‎
By Jose – Oct 27, 2009
Their professionalism combined with their competitive pricing makes them a true find! (That’s why I had to share my experience). If you have a plumbing problem- be glad that you found these guys. They’ll definitely take care of you (and not overcharge!) HIGHLY RECOMMENDED!

My Plumber Gave up – Legacy Plumbing Fixed It
By Amanda – Jun 23, 2009
My real estate agent referred me to a plumber who tried to install a new faucet and drain on my existing garden tub… After several attempts, that guy gave up, and stated that it just couldn’t be done with out a tear out. I called Legacy Plumbing, and I am happy to report that the problem has been solved by a REAL plumber! (It was done within an hour or so.) Thanks, Theron and Matt. You saved the day, and now I have your number on speed dial.‎

Efficient, Friendly, Great Workmanship‎‎
By CC – Mar 11, 2009
I had my garbage disposal replaced. I called to find out what kind of garbage disposal I should buy. The owner, Theron, told me what kind would be best and about how much it would cost. We bought in the evening. They were scheduled between 2-4pm. Matthew got here at 1:30 pm after calling ahead to let us know he would be early. Didn’t take him long to uninstall old one and re-install new one. I followed their website link from google. I found a 10% off coupon on their site which was cool too. I would use them again.‎

Professional, Responsive and Quick.‎‎
By Tim – Mar 6, 2009
I had a slab leak. They made it to my home within a few hours to assess the situation. Returned the next day at the time promised and didn’t waste any time getting the job done. I am new to the Plano area and glad I found a good plumber.‎

Honest, Clean Cut Plumber!‎‎
By Plano Resident – Apr 1, 2008
Theron, is honest, clean cut and will give you a honest fair, price. He was out to my home in 2 hours and fixed a problem left by Lowes after they installed a dish washer.

 

Has Legacy Plumbing helped you with your plumbing needs? Did you like our work? Let us know, contact us!

 

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