Although I was not personally present, my family member reported to me that agent was professional, prompt and knowledgeable. I appreciated highly that they called and said they had a cancellation and could come 2 days before their actual appointment. Thank you!
The plumber was extremely courteous and professional. He took time to explain the troubleshooting process. Once he located the leak he showed it to me and thoroughly explained how he would accomplish the repair. After the repair he leak tested to make sure everything was good. The billing structure was transparent and reasonable. The level of service provided was excellent.
Meagan from Legacy Plumbing called me in the morning responding to an online service request I submitted the night before. She was very professional and per the description of the issues I provided to her of the problem I was having, she provided the estimated work and quote over the phone. Turns out Legacy Plumbing also had a coupon via Angie's list for Water Heater replacement service, so was able to utilize that as well. Lee, the actual service professional called my wife at 1pm and was at my house at 1:30pm. After a thorough inspection, Lee carried out the replacement water heater service and was done by 4pm. Lee went through what he did w/ a checklist and provided an explanation of how to turn off and turn on the water heater itself. He also helped us resolve an unrelated issue w/ our toilet free of charge! Overall, excellent service from the time I submitted my inquiry the night before all the way to the completion of the service itself. Both Meagan and Lee were very professional through out the process - would highly recommend using Legacy Plumbing for being transparent, responsive and professional. Thanks for the quality and efficient work.
Excellent professional service
Doug arrived promptly and was very professional in his approach to our problem. He provided a concise estimate after examining the defective pressure reduction valve. He replaced the unit and the water pressure is now back to normal. Overall, Legacy responded quickly and completed the job in a timely manner. Legacy's employees were knowledgeable and courteous.
Fantastic experience. Legacy was on time, professional and knowledgeable. Our plumber offered several options for resolution to a foundation leak at our home in an effort to give the best possible resolution within our budget. Additionally, our plumber offered suggestions to assist with water clean up and help with utility billing. I have found my plumbing company.
Legacy Plumbing solved problems our former plumbers created!
They are extremely professional and knowledgeable. They are punctual and they provide very personalized service.
I highly recommend them.
Professional & speedy!
Great team..came on time and finished when they said they would. Very professional group...
Professional and attentive
Once again, Matt @ Legacy Plumbing does not disappoint! Arrived on time (and they even called me to let me know he was on his way 20 minutes prior). He was fast, efficient, and always very nice/kind.
This was my first time using Legacy Plumbing. I have used other plumbers in the past and I would have to say Legacy Plumbing was better than those. Specifically, they had to fix a plumbing issue that was caused by a previous plumbers sloppy work (installing a cutoff valve to the house). We were away from the home when the problem occurred, so Wayne took pictures and sent them to us so that we could see the problem. After completing the repair, Wayne and his crew completely cleaned up and restored the area to its original condition. I will definitely return to Legacy Plumbing when I need additional service.
Originally scheduled work was to remove a kitchen sink and replace with a new one, including hooking up disposal, dishwasher, etc. Added to the order when they arrived were replacement of bad shutoff valves under the sink, and replacing the fill valves in two toilets, which also wound up including replacing shutoff valves at three toilets. Prices for the additional work were discussed and agreed, and all work was performed professionally and to my total satisfaction.
The experience was very good, as it has been in the past. The plumber was very pleasant and installed my new kitchen faucet set in good time despite having a very tight undersink space to work in. He cleaned up after himself and hauled off the old faucet. I expect to use Legacy Plumbing for upcoming bathroom updates.
Sean did an outstanding job of letting me know what to expect. He instill client confidence with his communication skills and quality work. I will, not only personally recommend Legacy Plumbing or people I know but will also post how happy I am with the service on Frisco Online.
perfect service from office scheduler to completion of job; neat, on time great price no surprises
What more can you ask for!
Wayne and Peter provided a great diagnosis of our problem and great insight into possible future issues. They were professional, prompt, and friendly. We would gladly recommend Legacy to anyone and plan to use them again in the future!
It's all good.
Legacy came and diagnoced the problems, explained the solutions and what the cost would be.
Very straightforward. They also checked our water heater, made some recommendations and answered some questions we had on related issues.
Plumber was very knowledgeable and helpful. Everything fixed and working fine now.