I had two water heaters replaced by Wayne and Alex. They were knowledgeable, informative, and professional. They explained each step they would be taking and answered all questions I had. As a result of another topic we discussed, I called Legacy back and set up an appointment for additional work, of course requesting Wayne and Alex. I thought I was happy with my usual plumbing company, but Legacy has knocked them out of the preferred spot. I need to thank the person who recommended Legacy to me.
They installed a hot water heater. They showed up on time and were very professional. They knew what they were doing and finished in less time than I expected. They were up front on the price and explained everything they would be doing. The plumber's name was Sean and I can't remember his assistants name but they were very nice and I would call them again when a plumbing need arises.
Received same day service. Kelly was on time and quick to make the repairs. I really appreciate their fast response. I would recommend them to anyone in need.
Sam and Shelby installed new half bathroom toilet for us. They were extremely professional, informative of all repairs/installation being completed, and did it all in a timely mannor. Was very pleased with both Sam and Shelby and will definitely continue to call on Legacy Plumbing when any plumbing issue arise.
As a homeowner of over 20 years, I find Legacy Plumbing to be the one contractor/company that stands alone as superior in all aspects of service. I have called upon Legacy Plumbing numerous times for a variety of issues — both large and small — and have always been beyond pleased with their work, their professional attitude, and their pricing. I would like to specifically thank Kelly McGill, who consistently extends the extra effort to do more than the actual job entails, fixing small problems as he sees them without additional charge (he also surprised me by cleaning our re-glazed bathtub that I thought was hopelessly stained – no charge, just a courtesy). Kelly has also provided excellent advice on how I can fix certain plumbing situations in the future and has shared some tricks of the trade that can make owning an old home more manageable. How I wish that all companies had the proven tradition of excellent workmanship, courtesy, pricing, and the ability to leave the customer knowing that a job was well done as Legacy Plumbing. Thank you.
Jose installed two toilets for us today. He was on time, professional and courteous. He explained what work needed to be done and was very helpful. I would recommend Legacy Plumbing and Jose to everyone who needs a plumber.
Thank you Daniel for your professionalism, friendliness and knowledge. Daniel gave me easy to understand options to help me make a quick decision for the items needing repairs. Legacy Plumbing is fortunate to have you work there.
Thank you to Legacy Plumbing. My husband and I have been your customer since moving to Frisco. Your service has always been top notch! Our daughter purchased a 1970s townhome in North Dallas this spring and by December had a tub drain that was draining slowly. I called Legacy Plumbing for a second opinion after a Dallas plumber quote was too high in my estimation. Not only did LP schedule an appointment on New Year’s Eve morning, Mike and his assistant Shelby were early to arrive, diagnosed the problem within ten minutes, and had the problem fixed before lunch at a fraction of the cost. They patiently answered our questions and were professional in every way. Mike and Shelby, you rock! Coincidentally, we had a new garbage disposal installed at our home by another team that same day. Mike suggested we use the disposal with the 8 year warranty that was also quieter, as did the on site plumber. We followed their advise and I could not be happier. I plan to endorse LP on our homeowner association website, but more importantly, our daughter, a first time homeowner, learned a valuable lesson about companies that have integrity and expertise to get the job done properly. From our family to yours, thank you Legacy Plumbing, and a very Happy 2019!
We contacted Legacy Plumbing due to our slow-running toilets (2). Enoch came to our house and diagnosed the issue and provided us several options. Enoch was extremely personable and very knowledgeable. He fixed the problem with the toilets and are now running better than when they were new.
We felt Enoch had our best interest rather than some companies whose goal is to make a quick buck. Legacy is very fortunate to have an employee of Enoch's caliber. We are very satisfied with the service we received.
Enoch just serviced our home. He could not be any better if he tried. He even stopped by one night on his way home just to see if everything was alright. When he was here, he discovered we had a leak in our main feed line to our home while he was fixing something else. Highly efficient, friendly and knowledgeable. Very satisfied with service.
Enoch provided EXCELLENT service! He explained to me that the chlorine tabs that I was putting in the toilet tank to keep toilet bowl clean were actually eating away the rubber gaskets and seals inside the tank, and that's why it was now leaking! Live and Learn! 🙂 Enoch was super helpful, very professional, and really pleasant to talk to! I will definitely ask for him personally next time I need someone to come out.
I give Enoch 5-Stars!
Today is rainy day.
Wayne came out and fixed washer connection faucet.
He is very professional and knowledge.
Thank you so much that you have a wonderful employee.
Great experience with this company! We had a sewer leak under our slab. After extensive evaluation of the problem, Wayne explained in detail the options for repair. He and Schuyler took great care to protect the house while repairs were completed. It was a difficult repair, but they remained positive and were very personable throughout. The whole procedure was conducted professionally and with good humor. I would recommend this company to anyone!
I've never been very fond of reviews. I tend to be pretty skeptical of them and there are a lot of these online sites that post reviews that make it hard to really know if the reviews are real or not. I was glad to know that I could post directly to the company website so that I can compliment Legacy on the great work they do. After doing an online search and calling around to a number of companies I finally stumbled on Legacy's website and liked all of the information that was available there about the company, their technicians, their services - and even their promotions. I was very pleasantly surprised when I called to get a quote. Carmeisha, their customer service expert, is refreshingly attentive, pleasant, thorough and efficient. She was able to get my project request on their calendar quickly and at a time that was convenient for me. Their technician, Mike, notified me ahead of arrival so I knew who was en route and when he would arrive. Once here, Mike introduced himself. He was very pleasant, very polite. He explained what the work would entail and reiterated the cost. It was indeed as I had been quoted over the phone. No surprises - and very fair. Mike was efficient, thorough, and attentive to detail. He was able to complete the work surprisingly quickly. I'm very glad that I called Legacy. Their website states they provide 'service with integrity,' that was truly evident in the quality of the work as well as the integrity of the individual, Mike, the technician that did the project I called them about. Legacy is very fortunate to have someone like Mike on their team. He's not only a professional, very skilled and knowledgeable, but he's also very cordial and respectful, and his concern to explain the work and provide helpful tips on maintenance, etc., were much appreciated. I was skeptical, but the reviews about Legacy proved to be true. They're a refreshingly honest and efficient company and I wouldn't hesitate to wholeheartedly recommend them.
As a first time customer, thanks so much for coming right out for a leak I was having. Sean Reecer was very professional, knowledgeable and friendly. I appreciate the upfront pricing from the initial call and Sean also offering up the prices for repairs. Will definitely use Legacy Plumbing again!
Excellent work, Legacy Plumbing! We had a fairly straightforward gas leak, but it took time and several steps to fix. Sean was great at communicating exactly what needed to happen and the steps it would take to complete. He went above and beyond in patient explanation and even extra help once the job was complete. Will use this company from now on and recommend highly to others.
We just used Legacy for the first time and were very impressed. Very knowledgeable friendly and fair.
Areas were left very clean and all work was done quick and correct. I called them this morning we had no water and they showed up within two hours. Exceptional service and people.
Great experience with Kelly. I tried to fix our shower, but when I couldn't, my wife told me to stay in my lane and call a professional. We called Legacy plumbing based on a reference from a friend and they did not disappoint. They were able to get someone out the same day. Kelly fixed it with ease, was professional and just oozed confidence. You just knew he'd be able to fix whatever problem you had. He came out a second time to help us with another leak. Also gave us a number of tips and showed me a few tricks - its those intangibles that also count.
We just had another very satisfying experience with Legacy Plumbing. This time it was with Enoch, who just left our house after repairing a blocked toilet, installing a new PVC flange and resetting the toilet, which was rocking slightly, exposing us to a potential leak. Enoch was extremely professional, polite, considerate, and knowledgeable. He explained our toilet problems well and shared several money saving tips concerning other plumbing issues we were experiencing. We will always call on Legacy for our plumbing needs.