I had a kitchen sink that was backed up and called another well known company to fix it to the tune of $ 490 and was unable to fix it but have given me a quote of $ 10,800 to replace plumbing . I called my son and he called Legacy Plumbing and they cleaned out the lines and fixed it in under an hour and showed me the lines were clear and no damage to the plumbing with their camera. Martthew and his assistant were great ,clean and courteous. They were amazing and would recommend the to everyone. Thank you Legacy !
Luis was very professional, tidy, and courteous when performing work in our home. After replacing a leaking pipe, he replaced a couple of shower and bathroom faucets that were in need of repair. Luis even inspected our hot water heater and recommended some improvements that we didnâ€™t notice. He made us feel like he cared about our home. Whenever we call on Legacy, the team there is always transparent and never tries to take advantage of the situation. Weâ€™ve learned to never call anyone but Legacy to handle our plumbing needs. Thank you!
We requested Tony Packer. Tony had previously helped us out, and he was/is wonderful! He is innately charming, intelligent, kind, patient, and thoughtful. Also, Tony is a highly skilled professional who consistently does beautiful work.
The Legacy staff have been great! They are efficient and want to do whatever they can to assist in solving our plumbing situation.
We are so thankful that Tony has been here to help us out of our "scrapes", and we are also thankful for Legacy Plumbing being there for us!
Sherry and Steve W., Frisco
Very professional, courteous and competent. Meagan, office manager, was very knowledgeable and helpful. The crew that came to the house was extremely courteous and competent. They completed the job in a timely fashion. The work done was incredible and very professional. I would recommend Legacy Plumbing for any of your plumbing needs. In my case they replaced my water heater and found a small water leak next to the water meter that was unknown prior to having the water heater replaced.
Had two outdoor faucets that needed repair and they did the job very well and explained all my options. The price was as quoted and the quote included sales tax. I will use Legacy for all my future plumbing needs.
I can’t say enough good things about Legacy Plumbing. From the very first call to them, the immediate sense was evident they were in it for me. I was connected to a specialist to hear about my issue. Possible causes were identified, and solutions I could do myself were even presented as options if I wanted. They outlined in detail the steps they would take, the associated costs…all up front before any commitments were made. They stayed in constant communication.
As this was not an immediate emergency situation, an appointment was made the following day. The plumbing specialist (Mike Collard) called 1½ hours before the appointment time saying he was running early and would come earlier if I would like. (When was a plumber ever early?)
Once here, my problem became Mike’s problem and he took it from there. After discussing the issue, of the six possible causes for it, Mike ruled out four in the first 5 minutes and narrowed the focus. He outlined what he would do, and the associated costs to the penny.
He did indeed find the cause (which was not obvious) and set out to repair it. While there, I asked about several other items…Mike offered up solutions and costs, plus some do-it-yourself alternatives. He also provided some great advice about our home and other project work.
Like I said previously, I can’t say enough good things about Legacy Plumbing. They are exactly as advertised on their website, plus some. From the first person to answer my call, to the specialist that shook my hand leaving my home, it could not have been better.
Thanks Legacy Plumbing!
Sean Reecer came to our home and was polite, direct and comprehensive. He diagnosed the problem in an efficient manner and was very professional. We will certainly call him back with any future issues. Honest and hardworking. Thank you!
Luis was friendly and very helpful. The problem was quickly identified and resolved.
We have used Legacy Plumbing since we moved to Frisco in 2012. They were 5 stars in my book from the moment we scheduled the first appointment. They immediately replied to my request for service online and provided me an estimate. They scheduled my appointment and were able to come out within 48 hours (non emergency service) and the service tech wore booties over his shoes to protect our floors. They are always cleanly dressed and very professional. That’s the kind of service we wanted and Legacy has never let us down. 7 years later and we have used them for water heater replacement, toilet repair, shower faucet replacement, air in our plumbing lines etc. I would highly recommend Legacy plumbing. Thanks to the entire team for all the years of exceptional service. We are lucky to have you in our community.
ABSOLUTELY PERFECT!!! We had a age old problem with a shower faucet that three plumbers could not fix AND took my money. Not today however. Enoch and Gerald arrived on time and in a very impressive professional manner. They quickly diagnosed the problem and made several recommendations. All of them made sense and offered variations. Their work was impeccable as was their demeanor with me and our golden doodle. I'll never go anywhere else again. Thank You Enoch and Gerald you made my day.
I highly recommend this company for all your plumbing needs. We needed a leak under one of our sinks repaired. Luis and Aarin arrived as scheduled and completed the job quickly. While they were here I also asked them replace the shutoff valve in the lavatory. All of the people I dealt with with this company are very courteous and friendly.
Enoch & Gerald were very professional and courteous. Enoch solved my water heater problem quickly and did the repairs efficiently. He answered my numerous queries patiently and gave me almost a tutorial on replacing the thermostat on my water heater. I highly recommend him and Legacy.
Enoch & his associate were professional, honest, helpful & timely. They even followed up with additional DIY info and quotes. Will gladly use in the future. Very pleased! Thanks guys!
Matthew and his partner came out today around 10am. They repaired a leak next to my water meter. Matthew was VERY professional, courteous and informative about the job. It was a pretty big job because it took them 5hrs. Matthew showed me everything from where the leak was to the replacement parts. Then at the end we did a thorough inspection. These people kno there plumbing. YES, I would definitely recommend Legacy Plumbing to anyone. Thank you!!! U GUYS ROCK!! #TenStars
Luis was here today to fix a clogged drain and low water pressure in the bathroom. He was knowledgeable and courteous telling us exactly what he was doing to take care of our drain and how to mange our faucet aerator. Before leaving, Luis provided a complimentary inspection of our water heater and outdoor faucet water pressure providing more pertinent information along the way. On inspecting the kitchen sink faucet, he repaired a small drip. We were more than happy with Luis' work and will be calling Legacy Plumbing again for our plumbing needs.
I had Luis come over today to fix a outdoor faucet that was leaking. He was very friendly, very professional and explained to me everything that he was doing as he did it. He also gave me information and know-how on how to fix it by myself next time, if I wanted to. He also offered a complimentary inspection of my garbage disposal unit and my water heater. Good thing he did, because he found that the vent from my water heater to the roof vent was disconnected, and any escaping gas was being let into my attic. He gave me plenty of advice on what to do next.
Awesome work, Luis, I wish there were more folks like you around that take ownership of the work they do.
I think I just found my permanent plumbing guys !
Tony (Packer) is wonderful!
We desperately needed help, and everyone that we talked with was great. Our toilets stopped working on a Friday night so I sent an email explaining the situation.
Saturday morning we received the call for scheduling, etc. We knew exactly how much the work would cost, and Tony would be out Monday morning to help us.
Tony's work is "above board", and he put up with two Seniors beautifully! Yes, without a doubt, Legacy Plumbing became our plumbers.
From start to finish, they were sensational! A special Thank You to Tony.
Tony Packer was great and I so appreciated his efficiency and honesty!
Mike did an excellent job and provided a lot of helpful information. I would highly recommend Legacy Plumbing.
Tony Packer just came out and replaced my garbage disposal. He did a great job and checked everything to make sure it was properly working and advised he fix some corroded pipes. He did so, and replaced other tubing that needed work. Then, he taught me how to unjam it should the motor jam. How very helpful! I have therefore asked him about my shower now because I'd like to have him back. He gave me a quote so I know what to expect. He is very efficient, capable, and friendly. My neighbor recommended this company and I have been very impressed. Clifton was also quite nice in scheduling and rescheduling me as needed.