Luis and Steven replaced two water heaters. They were professional throughout the process. Helpful and informative. We would request them again if we need plumbing work in the future.
Mike was on time, efficient, professional, and fixed my problem. Legacy is my go to plumbers from here on out...
You were the third company I called. I was told I had a major issue with my home plumbing under my slab. Wayne Pierce and James came out and diagnosed very quickly that was not the case. The completed their job quickly and were very thorough. They saved me a ton on money. I am very grateful. So glad I called. This will be my first call next time. No offence, I hope there is not a next time! Thank you!
My garbage disposal literally exploded and caused a big messy, smelly flood in my kitchen! I cleaned it up the best I could. Soon after that I saw the Legacy Plumbing truck going down Eldorado near my house. I checked their website and called, scheduled service with a very courteous, knowledgeable lady on the phone. Johnny arrived as scheduled, and replaced the disposal. He was kind, efficient, and thorough. He even did a courtesy inspection of the hot water heater. I will definitely call Legacy Plumbing again in the future with my plumbing needs and highly recommend them. I'm happy to support a local, family owned business in my community.
Yesterday we heard an unusual sound in the wall that sounded like water running, so we feared there was a slab leak. We contacted Legacy Plumbing when our son and daughter-in-law referred us to Legacy Plumbing, the company that installed a new water heater for them in the summer of this year, 2019. They had great service then, so we checked Legacy's website and read customer reviews. That sealed it for us, and the owner, Theron Young, got on the phone to speak to me and explained the possible issue we might be having. He explained fully the job estimates and came across as very professional. His taking the time to explain things helped very much. So the appointment was made for the following day, and we were extremely pleased with Matthew and his apprentice Steven who were real professionals. The company has obviously taught its employees to be courteous, helpful, on-time, and well-trained to answer any questions we had. We trusted these men immediately and were greatly relieved when they quickly discovered that we merely had a leak in an outdoor faucet. Matthew then gave us a definite estimate of the job he and Steven had to accomplish to repair the leak by replacing the part of the faucet exposed to the outdoor. He had to cut through mortar and possibly remove a stone in the wainscotting but did a super job of repairing the hole so neatly. Very impressed! These gentlemen were so pleasant and communicated very effectively. We highly recommend this company and will not hesitate to request the team of Matthew and Steven in the future. They should have bright futures with Legacy Plumbing! Thank you, guys, for a job well done! We should be able to give you both and your company more than 5 stars!
What a fantastic company! Legacy was highly recommended and they did not disappoint. Kelly was fast, thorough, gave me some advice on things to watch for as well as some recommendations. I'm on-board with Legacy and they will be my plumbing company from now on.
This is the first time I have used Legacy and my experience was very positive.
It started with my initial call to a lady named Meagan, who was most helpful and informative,
Then, Kelly and his partner arrived (approximately 90 minutes after my call) and quickly took care of my problem.
This is a "keeper" service/
Cole was our tech that replaced our faucets and repaired the outside water leak from the water hose. He was very professional and efficient. We give him 5 stars. He's an asset to this company.
Absolutely blown away by Legacy Plumbing’s professionalism, honesty, knowledge, customer service, and quality of work!! Our expansion tank was literally leaking water everywhere so situation was dire. I did what I could to stop water and called Legacy as new customer. Enoch was at my door within 30 minutes of call and ready to assess and attack problem. Thank you Clifton for your quick thinking and response time and Enoch for fixing problem with integrity!! Well done gentlemen! I highly recommend and trust Legacy Plumbing!
Thank you Legacy Plumbing! A big wet mess began the first week of August. Awful! Two different plumbing companies were contacted and came out to handle the issue(s) for us. We were not pleased with their service and the situation remained, with additional “flooding issues” from a small 1/2 bath. Almost $900 into this ordeal, flooding reoccurring and with only a new wall water turn off added, potty pulled and reset crooked and a clean out on one of the exterior places, not even checking the other 3. Their camera did not show any problem. Thank goodness my annual Best Pick Reports arrived in the mail and I read up on the best of the best plumbing companies. I read all 5 recommendations and selected Legacy Plumbing on a gut instinct. There are so many good things to say about Legacy. First, the polite, informed and helpful office staff as well as the experienced, great men they send to the job. My situation was a tough fix. From the beginning I was kept informed of the steps being taken, the time proposed time frame, etc. Each person I dealt with, whether by phone or in person, was polite, professional yet friendly, super knowledgeable and with excellent people skills and attitudes to match. I would rate Legacy Plumbing 10 Stars, 5 is not high enough! Legacy Plumbing will be my go to plumbing company forever. Our situation was not a normal one and required extensive repair work. We met different plumbers for the separate “fixes”of this issue. We would like to thank Sean Reecer and “THE specialist”, Wayne. Wayne kept us informed of each step as well as the way to fix the problem once all diagnostic procedures were performed. Both these men had young apprentices watching, helping, learning that worked with them in our home.Our thank you’s also to Gerald, James and Alex. How could all of these be great? Do not know but they were. All so professional with good people skills along with their plumbing knowledge. A big, nasty job repaired by a first class company that cares about their customers. We are customers for life. THANK YOU all! Legacy Plumbing and Theron, you are the real deal!
SUPERIOR !!! Thank You Sam and Alex for a job Well Done ! I chose Legacy Plumbing to repair a pipe leak in the kitchen wall. Wow Sam s knowledge, precision and skill in his craft is impressive. And both Sam and Alex demonstrate extraordinary customer service . You two are surely an asset to this company. Glad I joined your gold program Look forward to having you guys come back for bathroom repairs. EXCELLENT COMPANY !!!
The work was well done. Both, Jose Cuellar Jr. and his assistant were knowledgeable and friendly. I would recommend Legacy Plumbing for all your plumbing needs.
We are extremely happy with the service provided by Kelly and his assistant Aarin yesterday fixing a slab leak under our home. Kelly was very knowledgeable, thorough, friendly, and courteous while completing the job in less time for less money than mentioned in initial phone conversation. We will use Legacy Plumbing for all of our future plumbing needs, and will definitely recommend Legacy to our friends and family!
I had a kitchen sink that was backed up and called another well known company to fix it to the tune of $ 490 and was unable to fix it but have given me a quote of $ 10,800 to replace plumbing . I called my son and he called Legacy Plumbing and they cleaned out the lines and fixed it in under an hour and showed me the lines were clear and no damage to the plumbing with their camera. Martthew and his assistant were great ,clean and courteous. They were amazing and would recommend the to everyone. Thank you Legacy !
Luis was very professional, tidy, and courteous when performing work in our home. After replacing a leaking pipe, he replaced a couple of shower and bathroom faucets that were in need of repair. Luis even inspected our hot water heater and recommended some improvements that we didnâ€™t notice. He made us feel like he cared about our home. Whenever we call on Legacy, the team there is always transparent and never tries to take advantage of the situation. Weâ€™ve learned to never call anyone but Legacy to handle our plumbing needs. Thank you!
We requested Tony Packer. Tony had previously helped us out, and he was/is wonderful! He is innately charming, intelligent, kind, patient, and thoughtful. Also, Tony is a highly skilled professional who consistently does beautiful work.
The Legacy staff have been great! They are efficient and want to do whatever they can to assist in solving our plumbing situation.
We are so thankful that Tony has been here to help us out of our "scrapes", and we are also thankful for Legacy Plumbing being there for us!
Sherry and Steve W., Frisco
Very professional, courteous and competent. Meagan, office manager, was very knowledgeable and helpful. The crew that came to the house was extremely courteous and competent. They completed the job in a timely fashion. The work done was incredible and very professional. I would recommend Legacy Plumbing for any of your plumbing needs. In my case they replaced my water heater and found a small water leak next to the water meter that was unknown prior to having the water heater replaced.
Had two outdoor faucets that needed repair and they did the job very well and explained all my options. The price was as quoted and the quote included sales tax. I will use Legacy for all my future plumbing needs.
I can’t say enough good things about Legacy Plumbing. From the very first call to them, the immediate sense was evident they were in it for me. I was connected to a specialist to hear about my issue. Possible causes were identified, and solutions I could do myself were even presented as options if I wanted. They outlined in detail the steps they would take, the associated costs…all up front before any commitments were made. They stayed in constant communication.
As this was not an immediate emergency situation, an appointment was made the following day. The plumbing specialist (Mike Collard) called 1½ hours before the appointment time saying he was running early and would come earlier if I would like. (When was a plumber ever early?)
Once here, my problem became Mike’s problem and he took it from there. After discussing the issue, of the six possible causes for it, Mike ruled out four in the first 5 minutes and narrowed the focus. He outlined what he would do, and the associated costs to the penny.
He did indeed find the cause (which was not obvious) and set out to repair it. While there, I asked about several other items…Mike offered up solutions and costs, plus some do-it-yourself alternatives. He also provided some great advice about our home and other project work.
Like I said previously, I can’t say enough good things about Legacy Plumbing. They are exactly as advertised on their website, plus some. From the first person to answer my call, to the specialist that shook my hand leaving my home, it could not have been better.
Thanks Legacy Plumbing!
Sean Reecer came to our home and was polite, direct and comprehensive. He diagnosed the problem in an efficient manner and was very professional. We will certainly call him back with any future issues. Honest and hardworking. Thank you!