Our outstanding experience started with Eric. We requested a quote via telephone to replace our aged hot water heater. Eric was extremely informative, forthcoming with important information and generally pleasant. Our outstanding experience continued when Kelly and Steven arrived. They called a half hour before arriving at our home as Eric stated in our initial phone call. Both gentlemen were courteous, explained the process, what they were doing, and were professional and highly knowledgeable. In addition to replacing the water heater, they repaired our "water hammer" issue in the master bath without hesitation. Thank you Legacy Plumbing for making our experience enjoyable. We've already recommended Kelly and Steven to our neighbor as he needs a new hot water heater as well.
May 2019, Kelly McGinn and Steven Shell installed a new water heater at my primary residence. The service from both of these technicians was excellent. Their attention to the plumbing details is impressive. First they took out the old water heater. Then they removed the old stand. The galvanized steel replacement stand and the new water heater were installed to code and they explained everything. All my questions were answered. Kelly has been out to perform service before: I will definitely call him again and I give the highest recommendation to Kelly and Steven. Thanks to both of them.
I am so pleased with the service I received from Legacy Plumbing. Tony came to install a new garbage disposal but was able to fix the old one. He was prompt and professional. I will call Legacy the next time I have any plumbing issues.
Mike is the best plumber I ever found. Very professional and very personable. I will recommend this company to anybody.
Earlier this month I had Kelly McGinn and an apprentice, Shelby come to do work at my home. Not only did they do a great job on replacing a cartridge from the shower handle but noticed a minor problem with my hot water heater. They were able to adjust the hot water heater while they were there. I had a mishap from a repair my husband I and attempted to fix and Kelly was able to take care of that issue as well.
They were both incredibly professional and very sweet.
The best plumbing company ever not just in Texas. Owners are very trustworthy and that shows in their employees. If I could give them more than 5 stars I would!!!
Legacy Plumbing and their staff are the best! Very helpful and so full of knowledge. I have had them out to our house a few times over the last 3-4 years and every time they explain things thoroughly before performing any work. I wish I could give you more names but the last technician to come to the house was Luis and he was so nice and explained things so well. Every technician we have had gave us options and suggestions that helped me to make the best decision for my family. I have made appointments and they are very prompt with a phone when they are on the way. I highly recommend Legacy Plumbing!
I used the plumbing service to have a shower arm and head and tub faucet replaced this week and the work was completed perfectly and quickly. The plumber Jose Cuellar was very careful and did an excellent job !
I called Legacy the first time to install a hot water heater. Kelly was timely, very professional & friendly. He explained everything I needed to know, then answered all of my additional questions. Because he did such a great job, I called them a few months later and requested Kelly to replace leaking & broken bathroom fixtures. He and Evan did a great job and left everything clean and in order. Thank you both for your wonderful service.
I had two water heaters replaced by Wayne and Alex. They were knowledgeable, informative, and professional. They explained each step they would be taking and answered all questions I had. As a result of another topic we discussed, I called Legacy back and set up an appointment for additional work, of course requesting Wayne and Alex. I thought I was happy with my usual plumbing company, but Legacy has knocked them out of the preferred spot. I need to thank the person who recommended Legacy to me.
They installed a hot water heater. They showed up on time and were very professional. They knew what they were doing and finished in less time than I expected. They were up front on the price and explained everything they would be doing. The plumber's name was Sean and I can't remember his assistants name but they were very nice and I would call them again when a plumbing need arises.
Received same day service. Kelly was on time and quick to make the repairs. I really appreciate their fast response. I would recommend them to anyone in need.
Sam and Shelby installed new half bathroom toilet for us. They were extremely professional, informative of all repairs/installation being completed, and did it all in a timely mannor. Was very pleased with both Sam and Shelby and will definitely continue to call on Legacy Plumbing when any plumbing issue arise.
As a homeowner of over 20 years, I find Legacy Plumbing to be the one contractor/company that stands alone as superior in all aspects of service. I have called upon Legacy Plumbing numerous times for a variety of issues â€” both large and small â€” and have always been beyond pleased with their work, their professional attitude, and their pricing. I would like to specifically thank Kelly McGill, who consistently extends the extra effort to do more than the actual job entails, fixing small problems as he sees them without additional charge (he also surprised me by cleaning our re-glazed bathtub that I thought was hopelessly stained â€“ no charge, just a courtesy). Kelly has also provided excellent advice on how I can fix certain plumbing situations in the future and has shared some tricks of the trade that can make owning an old home more manageable. How I wish that all companies had the proven tradition of excellent workmanship, courtesy, pricing, and the ability to leave the customer knowing that a job was well done as Legacy Plumbing. Thank you.
Jose installed two toilets for us today. He was on time, professional and courteous. He explained what work needed to be done and was very helpful. I would recommend Legacy Plumbing and Jose to everyone who needs a plumber.
Thank you Daniel for your professionalism, friendliness and knowledge. Daniel gave me easy to understand options to help me make a quick decision for the items needing repairs. Legacy Plumbing is fortunate to have you work there.
Thank you to Legacy Plumbing. My husband and I have been your customer since moving to Frisco. Your service has always been top notch! Our daughter purchased a 1970s townhome in North Dallas this spring and by December had a tub drain that was draining slowly. I called Legacy Plumbing for a second opinion after a Dallas plumber quote was too high in my estimation. Not only did LP schedule an appointment on New Yearâ€™s Eve morning, Mike and his assistant Shelby were early to arrive, diagnosed the problem within ten minutes, and had the problem fixed before lunch at a fraction of the cost. They patiently answered our questions and were professional in every way. Mike and Shelby, you rock! Coincidentally, we had a new garbage disposal installed at our home by another team that same day. Mike suggested we use the disposal with the 8 year warranty that was also quieter, as did the on site plumber. We followed their advise and I could not be happier. I plan to endorse LP on our homeowner association website, but more importantly, our daughter, a first time homeowner, learned a valuable lesson about companies that have integrity and expertise to get the job done properly. From our family to yours, thank you Legacy Plumbing, and a very Happy 2019!
We contacted Legacy Plumbing due to our slow-running toilets (2). Enoch came to our house and diagnosed the issue and provided us several options. Enoch was extremely personable and very knowledgeable. He fixed the problem with the toilets and are now running better than when they were new.
We felt Enoch had our best interest rather than some companies whose goal is to make a quick buck. Legacy is very fortunate to have an employee of Enoch's caliber. We are very satisfied with the service we received.
Enoch just serviced our home. He could not be any better if he tried. He even stopped by one night on his way home just to see if everything was alright. When he was here, he discovered we had a leak in our main feed line to our home while he was fixing something else. Highly efficient, friendly and knowledgeable. Very satisfied with service.