I had a problem. Diagnosis was complicated. Daniel and his assistant didn't give up until they figured it out. Now everything works better than ever. Professional, efficient and so very nice.
Came as promised with prior notice before.Our problem turned out to be irrigation rather than plumbing but we were shown how to identify this(our local water people didn't seem to know)and we were given sensible advice on what to do next.Will certainly use them in the future.
Legacy was very professional. They gave a reasonable estimate over the phone. They called and confirmed the day before and called when they were on their way. The job ended up being less difficult than expected and less expensive than the estimate. The plumber was very pleasant and didn't leave any kind of mess at all. The job was well done and I couldn't be happier!
Doug was friendly, not bothered by questions, professional, and took care of the issue.
Plumber was more interested in telling me how my "used" faucet and garbage disposal are not warranted because I did not purchase "new" equipment when I changed out my sink. That was not explained to me and should not be an issue. Work was not completed because he was off to another job but he seemed to have time to try and get me to sign up for water pressure gauge and a $500 garbage disposal.. What a horrible hard sell experience. Never again!!!
Service was excellent. Prompt, reliable and dependable service as always.
Doug is very friendly and thorough.
Great service, professional. Would definitely recommend.
Let me start by sayzing, Lee Robinson is fabulous. He took the time to explain what needed to be repaired and the features of our new disposal. He was prepared and extremely courteous during his visit. We purchased the Gold Plan for future repairs and the Home Inspection offered is a Great way to get ahead of any potential problems. I have had to deal with many other service technicians (HVAC & Electricians) in the past few months due to different repairs needed in our aging home, and I have to say that hands down you guys have THE best customer service. I will definitely recommend Legacy Plumbing to friends and neighbors. Thanks for the great service!!!
Great service from start to finish! Will definitely call Legacy Plumbing for all my future needs!
Our plumbers were polite, friendly, efficient, and knowledgeable. They were upfront about pricing, and provided a few parts for free that they didn't expect to need when they quoted the price, which we really appreciated. They fixed the problems they were called out for and were pleasant to have in our home while they worked. We'd happily recommend them to others.
on time, within budget and very clean work
Tough job, tough working conditions, completed with a great attitude by Sam
Mr. Robinson was very helpful and explained everything well. He also spent about two hours in a hot attic in the afternoon so we would have hot water.
I've been very happy with Legacy Plumbing every time I've used them. They are professional and really seem to know their business. I also appreciate that they arrive when they say they will.
Very good!! 1. Everyone is very knowledgeable. 2. Appearance is great. 3. Exceeded appt. commitment 4. Price was exactly as quoted.
Installed two water heaters. Very Professional. Great job!
I have never had such wonderful plumbers. Matt was a plumber that everything had to be perfect. I have never had a plumber like him. To me Legacy Plumbing is the best. I will not use any one else.
Once again I used Legacy Plumbing to unclog drain pipes. This time we went a step further by using a video camera down the pipe to find out why this pipe clogs up about once a year. I learned more than I wanted to about my homes' plumbing. Our home has cast iron pipes and they are deteriorating which can be seen on the video. Once the pipe was evaluated, I signed up for extensive repairs with Legacy Plumbing. The owner of Legacy Plumbing is always helpful; and, Wayne his working supervisor is a competent plumber. Wayne takes time to explain the problem thoroughly and he always asks if we have any questions. He works with the homeowner to get a plan going. He evaluates the job for short and long term repairs. This is why I continue to use Legacy Plumbing. I trust Legacy Plumbing to do a great job. I've called them at least 6-8 times over the past decade. Their pricing is very reasonable and quoted before the job begins. This by far is the largest and most expensive repair we have come across with Legacy Plumbing. We are grateful to know we are in good hands. Thanks from Plano.
Matthew Lawrence was my technician (I asked for him by name because of a very positive review by another Angie's List member). The service call setup was a pleasant experience. The person answering the phone was very pleasant and knew what she was talking about (i.e., she knew something about showers). She asked all the right questions to classify the problem, and then set up the appointment and was very clear and up-front about service charges.
Matt was on-time, very professional, and very personable. It was a pleasure having him in our home.
After thoroughly inspecting the various parts and components of the shower, Matt told me he believed that the problem was due to water seepage into the tile, and that the shower needed to be re-sealed and re-grouted (by a tile professional). He didn't find any evidence of leakage of the shower plumbing or components themselves, and felt that it would not be prudent to open up the wall when there was no evidence of a problem behind the wall.
I was very pleased with Matt and with Legacy, and felt like I received an honest assessment of my problem. I will use Legacy Plumbing and Matthew Lawrence in the future, and would not hesitate to recommend them to others.