Friendly, quick, and accommodating! They have earned my repeat business and my recommendations.
I have used Legacy Plumbing on two different occasions and have been very pleased with the service both times. In 2013 I had a garbage disposal hose replaced and this week I had a new kitchen faucet installed. Lee came out both times and called before arriving. He was always punctual and quoted me a price before starting the work. Lee was personable, knowledgeable and honest. I also want to pay Megan a compliment for being so very nice and helpful. I have also posted a review on Angie's List.
Matthew Lawrence was my technician (I asked for him by name because of a very positive review by another Angie's List member). The service call setup was a pleasant experience. The person answering the phone was very pleasant and knew what she was talking about (i.e., she knew something about showers). She asked all the right questions to classify the problem, and then set up the appointment and was very clear and up-front about service charges.
Matt was on-time, very professional, and very personable. It was a pleasure having him in our home.
After thoroughly inspecting the various parts and components of the shower, Matt told me he believed that the problem was due to water seepage into the tile, and that the shower needed to be re-sealed and re-grouted (by a tile professional). He didn't find any evidence of leakage of the shower plumbing or components themselves, and felt that it would not be prudent to open up the wall when there was no evidence of a problem behind the wall.
I was very pleased with Matt and with Legacy, and felt like I received an honest assessment of my problem. I will use Legacy Plumbing and Matthew Lawrence in the future, and would not hesitate to recommend them to others.