Once again I used Legacy Plumbing to unclog drain pipes. This time we went a step further by using a video camera down the pipe to find out why this pipe clogs up about once a year. I learned more than I wanted to about my homes' plumbing. Our home has cast iron pipes and they are deteriorating which can be seen on the video. Once the pipe was evaluated, I signed up for extensive repairs with Legacy Plumbing. The owner of Legacy Plumbing is always helpful; and, Wayne his working supervisor is a competent plumber. Wayne takes time to explain the problem thoroughly and he always asks if we have any questions. He works with the homeowner to get a plan going. He evaluates the job for short and long term repairs. This is why I continue to use Legacy Plumbing. I trust Legacy Plumbing to do a great job. I've called them at least 6-8 times over the past decade. Their pricing is very reasonable and quoted before the job begins. This by far is the largest and most expensive repair we have come across with Legacy Plumbing. We are grateful to know we are in good hands. Thanks from Plano.
Your pricing compared to other companies I checked with was much lower. Your timely response to my needs was very appreciated. Matt and Lee are awesome!!!! I have recommended your company to three neighbors and two friends. If they use you, you do not have to compensate me. What you have done for me already is a gift! Thank You for what you do and how you do it. Denny Stephens
Friendly, quick, and accommodating! They have earned my repeat business and my recommendations.
I have used Legacy Plumbing on two different occasions and have been very pleased with the service both times. In 2013 I had a garbage disposal hose replaced and this week I had a new kitchen faucet installed. Lee came out both times and called before arriving. He was always punctual and quoted me a price before starting the work. Lee was personable, knowledgeable and honest. I also want to pay Megan a compliment for being so very nice and helpful. I have also posted a review on Angie's List.
Matthew Lawrence was my technician (I asked for him by name because of a very positive review by another Angie's List member). The service call setup was a pleasant experience. The person answering the phone was very pleasant and knew what she was talking about (i.e., she knew something about showers). She asked all the right questions to classify the problem, and then set up the appointment and was very clear and up-front about service charges.
Matt was on-time, very professional, and very personable. It was a pleasure having him in our home.
After thoroughly inspecting the various parts and components of the shower, Matt told me he believed that the problem was due to water seepage into the tile, and that the shower needed to be re-sealed and re-grouted (by a tile professional). He didn't find any evidence of leakage of the shower plumbing or components themselves, and felt that it would not be prudent to open up the wall when there was no evidence of a problem behind the wall.
I was very pleased with Matt and with Legacy, and felt like I received an honest assessment of my problem. I will use Legacy Plumbing and Matthew Lawrence in the future, and would not hesitate to recommend them to others.